Trending News|May 28, 2013 01:03 EDT
Papa Johns Racist Voicemail Leaves Customer Angry. Two Employees Fired. CEO John Schnatter Responds On FaceBook
Two employees of Papa John's Pizza have been fired after a delivery man in Sanford, Fla. left a voicemail laden with racial slurs on a customer's answering machine. After delivering pizzas to the customer Sunday evening, the employee mistakenly the customer while conversing with a fellow worker. This left a voicemail of about four minutes, where he complains about his $5 tip and sings an "N-word-centric version of the famous "Figaro" aria from the opera "The Barber of Seville", according to sources.
"I guess that's the only requirement for being a [insert N-word] in Sanford," he says as his fellow employee laughs. "Yeah, they give me five bucks there - fine outstanding African-American gentleman of the community."
The customer put up a video of the voicemail on YouTube, saying that he and his wife paid "21 percent as usual." The video adds insult to injury by panning down to the owner John Schnatter's face on a Papa John's pizza box. Schnatter issued a public apology on the chain's Facebook page Monday.
"I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants," the statement reads. "Their thinking and actions defy both my personal and the company's values, and everything for which this company stands. The employees responsible for this absolutely unacceptable behavior were immediately terminated."
"I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company," he continues. I have personally reached out to our customer to share my own thoughts and offer my deepest apology."
Sanford is not new to racial tension in the last year, after George Zimmerman's shooting of Trayvon Martin, an unarmed black teenager (Mr. Zimmerman and his supporters maintain he shot in self-defense onder Florida's "Stand Your Ground" law). Zimmerman's trial for second degree murder is set to begin this summer, on June 10.
This is the second such incident of racism among Papa Johns employees to receive national attention in less than two years. In January 2012, an employee in New York was fired for using a racial epithet to describe an Asian customer on a receipt.